East Twin Cities Metro HVAC Technicians Who Always Keep Their Word

The Honorable East Twin Cities Metro HVAC
Technicians Who Always Keep Our Word

At Priority Heating & Cooling, If We Make
A Promise, You Can Consider It Done

Can you imagine investing in a new HVAC unit for your East Twin Cities Metro home, only to have it fail year after year? Unfortunately, that was the case for our customer, Ellie.

She turned to us at Priority Heating & Cooling to have a brand-new furnace installed a few years ago. And everything seemed completely normal until the cold season arrived.

You see, the furnace would operate fine for the beginning of the winter. But give it a few weeks, and it would just stop working.

Surprised, Ellie called us out to troubleshoot it.

We were as confused as she was, but we were able to get the furnace back up and running. And it continued to operate normally for the rest of the season.

But wouldn’t you know that the next two years would be a repeat of the same story?

The Perplexing Furnace Dilemma

Following that first year, we really didn’t expect to have another problem with Ellie’s furnace. After all, we use incredibly reliable products.

So, you can imagine our complete shock when she called again the next winter. The furnace did the same exact thing. It ran for a few weeks and then refused to light.

We sent our technicians back to Ellie’s house.

They worked on the furnace until it was operational once more. But they were still no closer to finding an answer to why it failed in the first place. Once again, the furnace operated smoothly for the rest of the winter season.

Fast forward to the following winter… and well, you get the idea.

The RIGHT Solution To This Heating Problem

At Priority Heating & Cooling, we believe in personal accountability. Sure, in this case, we didn’t actually do anything wrong. But the results Ellie got were nowhere near our usual caliber.

So, when Ellie called the fourth year in a row, we knew what we had to do. She originally made an appointment for a service call, so we called back to confirm she’d be available for much longer.

And then we showed up with a brand-new replacement furnace still in the box.

We carefully removed the old, misbehaving furnace and installed the replacement free of charge. Our technicians ensured everything was in working order and that Ellie understood how to operate the furnace before leaving.

And perhaps most importantly, that furnace has run like a dream every winter since we installed it.

We Keep Our Word And Stand Behind Our Work

This was truly an exceptional situation for us – never have we experienced this kind of product failure. For us, it’s the one and only time we’ve come across a “bad” unit.

In Ellie’s case, the furnace was still under warranty with the manufacturer and covered by our in-house warranty. That warranty is like our promise to you – we won’t leave you high and dry if we do something wrong.

And we always keep our word. You can count on it. If we promise you something, you can consider it done.

At the end of the day, Ellie’s experience is not what she paid for, and replacing her lemon of a furnace was the only right thing to do.

While we don’t ever expect to see another piece of heating and cooling equipment like this furnace again, you can always count on this level of care and dedication to your overall experience.

We always go the distance for our customers.

So, if you need a reliable heating and cooling company for your East Twin Cities Metro home, contact Priority Heating & Cooling today for a free estimate.